OCS Helpdesk

PLEASE NOTE:  The email function to submit a ticket to the OCS Help Desk is not working properly. If you have emailed the help desk and have not received a reply, please send your request again using either option identified below:

  1. Electronically – click on this link and complete the required information


  1. Call toll free at 1-855-252-9482 (Monday – Friday during normal business hours))

Thank you for your patience while we work to resolve this technical difficulty.

ODP Customer Service Line – 1-888-565-9435

TTY number 1-866-388-1114

Monday – Friday, 8:30AM – 4:00PM

For all inquiries or complaints regarding services, policies, and Provider Enrollment

Claims Resolution Hotline – 1-866-386-8880

Monday – Thursday, 8:30AM – 12:00PM and 1:00 – 3:30PM

For inquiries and issues regarding claims

HCSIS Helpdesk – 1-866-444-1264

Monday – Friday, 8:00AM – 5:00PM

For inquiries and issues regarding HCSIS

PROMISe™ Helpdesk – 1-800-537-8863

Monday – Friday, 8:00AM – 4:30PM

For inquiries and issues regarding PROMISe™