OCS Helpdesk

Contact us by:

  1. Email at  ocs-odponlinehelp@odpconsulting.net
  2. Click on this link and complete the required information: http://support2.odpconsulting.net/nologin_request.php

ODP Customer Service Line – 1-888-565-9435

TTY number 1-866-388-1114

Monday – Friday, 8:30AM – 4:00PM

For all inquiries or complaints regarding services, policies, and Provider Enrollment


Claims Resolution Hotline – 1-866-386-8880

Monday – Thursday, 8:30AM – 12:00PM and 1:00 – 3:30PM

For inquiries and issues regarding claims


HCSIS Helpdesk – 1-866-444-1264

Monday – Friday, 8:00AM – 5:00PM

For inquiries and issues regarding HCSIS


PROMISe™ Helpdesk – 1-800-537-8863

Monday – Friday, 8:00AM – 4:30PM

For inquiries and issues regarding PROMISe™